HumanUp
HOSPITALITY
Sectors  /  Hospitality
Vertical 04 / 04

A good manager shows upbeyond a CV.

It shows on the floor,where they've hosted.

Type of property, standing, seasonality, team size, guest expectations. We assess people on the floor they've actually run, beyond a list of names.

See the roles
Hospitality vertical
90+people placed
HUMANUP · HOSPITALITY · HUMANUP ·
They build their teams with us
Mandarin OrientalWells & CoMandarin OrientalWells & CoMandarin OrientalWells & Co
(02)The ground we know

We speak yourlanguage before thefirst brief.

Running forty rooms and running a palace are two different jobs. We calibrate the profile to your reality (your standing, your season, your team), beyond a template.

Client type
Independent hotelHotel groupRestaurantResort
Context
OpeningMoving upmarketPeak season
A good CV rarely holds a service on a busy night.Hospitality ground · from front desk to general management
(03)You'll recognise yourself here3 critical moments
01

Opening or taking over a property

New address, new management. You need a team that sets the standard from day one.

02

Moving up a category

Stepping up a level of standing. You need people who already know what that level demands.

03

Replacing mid-season

A departure at the worst time of year. You need to secure the service and the team without losing quality.

(04)Our method · applied to HospitalityFull method →

We recruit on what matters, rather than on the job spec.

01

Deep brief

We challenge the role: which property, which standing, which team size, which seasonality.

02

We take it, or we pass

We only take roles we know we can deliver. Straight up, from the first conversation.

03

Trade assessment

Someone who has worked the floor assesses real service instinct, beyond the interview pitch.

04

Shortlist

3 to 4 calibrated profiles, presented with a reasoned skills file.

05

Reference checks

We call former managers and peers to confirm the results and the way they got them.

06

Salary negotiation

We align expectations and package upfront to secure the offer and head off the counter-offer.

07

Follow-up once they start

Regular check-ins with the candidate and the manager over the first few months: we stay accountable for the integration.

(05)Hospitality roles · what we recruit

The whole chain, from front desk to general management.

01Front of house & reception
ReceptionistChef de RangHead WaiterConciergeGuest Relations
02Kitchen & F&B
Head ChefSous ChefF&B ManagerSommelierPastry Chef
03Management & leadership
Front Office ManagerRoom Division ManagerHotel ManagerRestaurant ManagerGeneral Manager
Valentin Murcia
(06) · Your Hospitality recruiter

Valentin Murcia

A Vatel graduate who worked in hospitality before recruitment, I know the sector's codes from the inside: front of house, general management, business development. I recruit your hospitality talent with the standards of someone who lived the job.

LinkedIn
The Hospitality vertical in numbers
90+
people placed
6 wks
average time to hire
9/10
still in role at 12 months
100%
assessed by someone from the trade
(08)Our other sectors · same bar
It starts with a conversation

A Hospitality role to fill?

30 minutes, clock on the table. We tell you straight whether we're the right firm for the role, from the first conversation.