01
Deep brief
We challenge the role: which property, which standing, which team size, which seasonality.
02
We take it, or we pass
We only take roles we know we can deliver. Straight up, from the first conversation.
03
Trade assessment
Someone who has worked the floor assesses real service instinct, beyond the interview pitch.
04
Shortlist
3 to 4 calibrated profiles, presented with a reasoned skills file.
05
Reference checks
We call former managers and peers to confirm the results and the way they got them.
06
Salary negotiation
We align expectations and package upfront to secure the offer and head off the counter-offer.
07
Follow-up once they start
Regular check-ins with the candidate and the manager over the first few months: we stay accountable for the integration.