Customer Success Lead - New York

Compensation: $110,000 - $150,000 (USD) plus bonus, equity and full benefits THE COMPANY A healthtech and edtech company strengthening the mental health of students and families by connecting schools, families and therapists. They remove barriers to care: flexible scheduling, virtual appointments, insurance coverage and a no waitlist policy. Individual therapy from third grade up in 7+ languages, group therapy, parent and family therapy, care coordination, and free workshops for counselors, teachers and parents. Founded in 2024, backed by Khosla Ventures, IA Ventures and FJ Labs, with seed and Series A closed within a year. Expanding into new states. THE ROLE Closer to a founding Success operator or player-coach than a pure CSM. You own a portfolio and you build the operating foundation of the function. - Own a portfolio of strategic school and district partnerships end to end - Primary point of contact for school counselors and stakeholders, building deep relationships - Drive portfolio growth by helping counselors identify more students who could benefit - Help define how the Success team grows referral volume - Define new playbooks, metrics and dashboards to keep schools healthy and prioritize team time - Use AI to automate repetitive workflows so the team spends its time on high leverage relationships - Work with Ops, Product, Growth and Clinical to resolve issues and share frontline insights WHO WE ARE LOOKING FOR - A CSM, AM or AE who has managed a high volume book of non enterprise business. 100+ accounts, not a 10 account enterprise portfolio - You have driven growth and upsell, not just retention - Early stage startup experience (seed to Series B), building process from scratch with limited resources - High EQ: you build trust fast with busy partners and handle tough conversations - AI-native: you actually use AI tools to automate workflows, draft communications and surface insights - Metrics driven, able to make sense of messy data - Scrappy, and a natural coach who wants to grow into team leadership - Bachelor's degree - Plus: a BDR to AE to CSM career arc, EdTech or K-12 experience, an interest in mental health or human centered services NOT A FIT Passive or reactive customer success with no growth orientation. Enterprise only account management. Anyone who needs heavy structure and cannot build a playbook from scratch. LOCATION SoHo, New York City. Hybrid, 3 days per week in office. NYC based or willing to relocate. Visa transfers considered (OPT, H1B).